Beyond Basic Chatbots: Why Your Business Needs an AI Agent on WhatsApp
The digital transformation of customer service has reached a pivotal tipping point in 2025. For years, “chatbots” were the gold standard for automation—those rule-based, scripted tools that could answer basic FAQs or tell you where your package was. But let’s be honest: we’ve all experienced the frustration of being stuck in a “dead-end” loop with a bot that doesn’t understand intent.
