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Tag: LeadNurturing

How Businesses Are Using SMS for Customer Experience & Trust

How Businesses Are Using SMS for Customer Experience & Trust

In the hyper-competitive digital landscape of 2026, the battle for customer loyalty isn’t won through flashy advertisements or massive billboards; it is won in the small, micro-moments of a customer’s day. As inboxes become cluttered with hundreds of unread emails and social media feeds are drowned out by algorithms, the humble text message has emerged as the most powerful tool for building Customer Experience (CX) and Trust.

Common Mistakes Indian Businesses Make with SMS Campaigns — And How to Avoid Them

Common Mistakes Indian Businesses Make with SMS Campaigns — And How to Avoid Them

SMS Campaigns for Indian Businesses, The Indian mobile landscape is one of the most dynamic in the world. With over 1.2 billion mobile subscribers, SMS marketing offers an incredible 98% open rate, significantly outperforming email. However, the Indian regulatory environment, governed by the Telecom Regulatory Authority of India (TRAI), is also one of the strictest. […]

Cost-Effectiveness of SMS (vs Email, Push, Social) for SMBs in India: A Comparative Study

Cost-Effectiveness of SMS (vs Email, Push, Social) for SMBs in India: A Comparative Study

For Small and Medium Businesses (SMBs) in India, marketing is a game of “paisa-vasool” (value for money). With limited budgets and a hyper-competitive local market, every rupee spent on digital outreach must deliver measurable results.

SMS Marketing Automation: Tools, Workflows & Triggers that Save Time and Maximize Engagement

SMS Marketing Automation: Tools, Workflows & Triggers that Save Time and Maximize Engagement

In the fast-paced digital economy, “timing” isn’t just a factor—it’s the only factor. Imagine a customer abandons their cart at 2:00 AM. If you wait until your marketing team starts at 9:00 AM to send a reminder, that lead is already cold.