Bulk SMS, telemarketing, voice drops, and IVR campaigns still make for very good business communication channels in India. However, regulations around commercial communications have become much more stringent.
A missed business call could mean a missed enquiry, appointment, support request or potential sale. The issue becomes more pressing when businesses get high call volumes, calls outside working hours or enquiries when every available employee is busy.
Google Search is becoming more conversational in nature as it evolves from the traditional search engine list of links.
Thanks to Google AI Mode, AI Overviews, and other generative functionalities, people are able to ask very detailed questions, follow up on questions and get synthesized answers with relevant information from a number of websites.
Conventional chatbots have been mostly used to reply to predefined questions. The contemporary AI Sales Agents, however, are much more capable. For instance, they can recognize a customer’s intention, collect and qualify lead data
